Customer Success Blog

Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.

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Jill Gronsky 12/19/24 Jill Gronsky 12/19/24

30% Off Our NEW Digital CSM Certification Program!

Become an exceptional CS Professional with our NEW digital CSM training programs. Save 30% on our on-demand programs with code “ONDEMAND” now through January 3, 2025.

Jill Gronsky 10/8/24 Jill Gronsky 10/8/24

Elevate Your Customer Success Leadership Skills!

Our popular CS Leadership training series: Structuring Your CS Program runs weekly October 22- December 10, 2024. Reserve your spot today!

Jill Gronsky 9/25/24 Jill Gronsky 9/25/24

Unlock Customer Value with Our CSM Value Series

Classes are starting soon for this popular 5-class series. Register today! First session is on October 10, 2024.

Jill Gronsky 9/24/24 Jill Gronsky 9/24/24

Bolster Your Confidence with Our CSM Communication Series

Grab your spot now for the upcoming round of classes, meeting Tuesdays at 6am Pacific from October 8th-November 5th.

Jill Gronsky 9/24/24 Jill Gronsky 9/24/24

Elevate Your Skills with Our CSM Essentials Series

This 5-class series meets weekly and runs next on Thursdays at 9am Pacific from October 10th - November 7th. Sign up now to reserve your spot!

Jill Gronsky 8/20/24 Jill Gronsky 8/20/24

Master the Art of Selling in Customer Success

Our online CSM Selling program readies CSMs to excel in sales, renewals, and account expansion. Sign up today!

Jill Gronsky 8/14/24 Jill Gronsky 8/14/24

CS Director Training Program Now Available

Our Leading as a Director series teaches leaders the skills needed to move from a manager to a director role. Classes start the first week of September. Register today!