Customer Success Certification

An accredited comprehensive learning experience designed to provide customer success professionals with the knowledge and tools needed to succeed in their role.

Accredited 00

This program is accredited by the longest-running association in our field- The Customer Success Association. Their CSM competency standard is the foundation for our program, but we like to go above and beyond, so expect even more than the basics!

Live 00

Certification requires online attendance in expert-led classes. We believe that the best learning happens in an interactive setting with other students. To get the most out of our program, our learners show up with questions ready and cameras on!

Expert 00

The Success Leagues program has been running since 2017, longer than any other active training program in our field. Our instructors are all CS leaders who have experience in a variety of CS roles from the front lines through senior leadership.

Our research-based, Customer Success Certification Program emphasizes long-term learning, provides practical applications of best practices, and includes tools that CSMs can adopt right away.

As a CS professional, you need solid skills to deliver positive and measurable client outcomes. The Success League offers a series of 15, online, expert-led classes, each with a practical tool that CSMs can implement and add to their professional toolkit. Our students appreciate live discussion with peers, access to an instructor who can help them tailor the content to their program, and practical tools. If you are looking for a CS certification where you can truly learn the skills it takes to be an exceptional CS professional, and are not just looking to check the box with an on-demand program, this is the certification for you.

Our Courses

CSM Selling

Driving Retention and Expansion Revenue

  • This course consists of 5 individual classes as follows:

    -Selling as a Trusted Advisor
    -Owning Renewals
    -Expanding Accounts
    -Handling Objections
    -Negotiating Win-Win Outcomes

    See our class page for detailed class descriptions.

  • These live, online, instructor-led classes are 60-minutes each and will be held once weekly, for 5 concurrent weeks. If you cannot make a class, you will be placed in the next offering of that session, which will be approximately one month later.

    Total cost: $695 USD

CSM Full Certification Program

CSM Essentials + CSM Communication + CSM Value

  • Our CSM Full Certification Program contains 15 one-hour classes and is comprised of our three core CSM series, as detailed below.

    CSM Essentials - Maximizing Key Touchpoints

    Delivering the Customer Experience
    Kicking off The Relationship
    Conducting Strategic Business Reviews
    Managing Customer Health & Risk
    Balancing the Workload

    CSM Communication - Leading Successful Conversations

    Communicating to Build Trust
    Engaging with Executives
    Leading with Questions
    Tackling a Difficult Situation
    Communicating Across Cultures

    CSM Value - Focusing on Customer ROI

    Becoming a Trusted Advisor
    Planning for Mutual Success
    Demonstrating Ongoing Value
    Making Customer Success a Team Sport
    Transforming Customers into Advocates

  • These live, online, instructor-led classes are 60-minutes each and will be held once weekly. If you know in advance of class that you cannot attend, you can submit a reschedule request.

    Total cost: $1795 USD

CSM Essentials

Maximizing Key Touchpoints

  • This course consists of 5 individual classes as follows:

    -Delivering the Customer Experience
    -Kicking Off the Relationship
    -Conducting Strategic Business Reviews
    -Managing Customer Health and Risk
    -Balancing the Workload

    See our class page for detailed class descriptions.

  • These live, online, instructor-led classes are 60-minutes each and will be held once weekly, for 5 concurrent weeks. If you cannot make a class, you will be placed in the next offering of that session, which will be approximately one month later.

    Total cost: $695 USD

CSM Communication

Leading Successful Conversations

  • This course consists of 5 individual classes as follows:

    -Communicating To Build Trust
    -Engaging with Executives
    -Leading with Questions
    -Tackling a Difficult Situation
    -Communicating Across Cultures

    See our class page for detailed class descriptions.

  • These live, online, instructor-led classes are 60-minutes each and will be held once weekly, for 5 concurrent weeks. If you cannot make a class, you will be placed in the next offering of that session, which will be approximately one month later.

    Total cost: $695 USD

CSM Value

Focusing on Customer ROI

  • This course consists of 5 individual classes as follows:

    -Becoming a Trusted Advisor
    -Planning for Mutual Success
    -Demonstrating Ongoing Value
    -Making Customer Success a Team Sport
    -Transforming Customers into Advocates

    See our class page for detailed class descriptions.

  • These live, online, instructor-led classes are 60-minutes each and will be held once weekly, for 5 concurrent weeks. If you cannot make a class, you will be placed in the next offering of that session, which will be approximately one month later.

    Total cost: $695 USD

The Path to Certification

Curious about which courses you need to complete certification?

I am enjoying the training, the great content, and great trainer. It has been very good to change my mindset around CS, and I am very happy to have enrolled in this training with you guys.

- Alma, CSM Certification Student

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CSA Accredited Training

This program is accredited by the Customer Success Association, incorporating all the skills required by their CSM Competency Standard. Established in 2012, the CSA is the longest-running industry association in the field of customer success, has over 50,000 members, and regularly contributes research and content to CS professionals and leaders.