Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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CS Leadership Shouldn’t Require a Magic Wand
It needs the right tools, strategic backing, and a seat at the executive table. Make sure you set yourself up for success—not survival, before you even get the job.
Unlock Your Leadership Potential!
Don’t miss our NEW workshop on how to go from a CSM to CS Manager! This session is designed to help you discover the most in-demand leadership skills to get noticed and step confidently into a leadership role. Learn more here.
Not All Red Flags Are Obvious: The Subtle Signs of Customer Risk
Find out how to pay attention to both the classic signs of churn risk and more subtle indicators.
Why Customer Journey Mapping is Essential for Digital-First Businesses
A well-designed customer journey isn’t just about solving problems; it’s about anticipating emotions and proactively delivering moments of delight.
Kristen Hayer to Host GUIDEcx Webinar on Goal-Setting
Mark your calendars for Thurs, March 20th and reserve your spot here today!
Why Managers Matter
Investing in developing strong leaders within your company will reap benefits. Here’s why.
CS Considerations for SMB and Non-SaaS Organizations
As customer success continues to evolve, so must our strategies. Find out how to recognize these nuances and adjust accordingly.
Senior CX Leadership: Being the Voice of Change
Leading through a period of significant change is one of the biggest challenges you’ll face as a CX leader. Check out these tips help you make change smoother for your team.
How Great Product Storytelling Helps You Ace Your Customer Onboarding
When customers connect emotionally with your product's narrative, they’re more likely to stay beyond the first month. Find our more from our Guest Blogger this week, Sakshi Pratap, Founder & CEO at Hexus AI.
Become a Certified CSM on Your Own Schedule
Click through to check out a preview of what our digital classes look like and get started on your career development today!
Leading with Vulnerability: Ryan Holiday’s Masterclass Through a CS Lens
Uncover three practical ways to give advice to your direct reports, particularly if offering feedback makes you uncomfortable.
Customer Success for Introverts: Asking Great Questions
Tips and tricks for asking great questions and seeming like an extrovert, while supporting your introverted side.
Making Changes in 2025? Start Off with a Solid Foundation
Here's a list of areas to revisit when your Customer Success team is facing new challenges.
ChurnZero’s Article on 2025 CS Trend Predictions
What’s coming for CS in 2025? Find out how to position yourself for rapid change and notable anticipated trends according to industry experts.
The Importance of Product-Led Onboarding in SaaS
Product-led onboarding is no longer optional; it’s essential. Find out what it is and why it matters.
The Annual Kickoff
A team kickoff is especially important if the new year represents a major change from the previous one, but what does a solid kickoff look like?
Neurodiversity, CX, and Curb Cuts (Oh, My!)
Our guest blogger, Virgnia Bloom, explores how to support neurodiversity in the workplace, showcasing the unique strengths neurodivergent individuals bring to the table and the benefits of creating an inclusive environment.
Planning for 2025: Building the Business Case for Budget
Find out how best to build a business case for the things – people, tools, training – your team needs to deliver an excellent customer experience next year.
The Success League Welcomes Allison Tiscornia!
Join us in welcoming Allison Tiscornia as our newest Principal Consultant!