Customer Success Blog

Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.

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Jill Gronsky 11/4/24 Jill Gronsky 11/4/24

CSM Training Special - Save 25% on November Classes

Grab your discount on any CSM training that begins in November by using code ‘CSMNOV25’ at checkout. We are looking forward to seeing you in class!

Jill Gronsky 10/30/24 Jill Gronsky 10/30/24

Elevate Your CS Leadership with Tailored Coaching

With expert guidance, we can help you tackle projects, stay accountable to major milestones, and ensure your CS initiatives are on the path to success.

Jill Gronsky 10/29/24 Jill Gronsky 10/29/24

Boost Your CS Initiatives with a Program Assessment!

Elevate your Customer Success strategy for long-term growth and satisfaction with the help of a CS Program Assessment today.

Jill Gronsky 10/8/24 Jill Gronsky 10/8/24

Elevate Your Customer Success Leadership Skills!

Our popular CS Leadership training series: Structuring Your CS Program runs weekly October 22- December 10, 2024. Reserve your spot today!

Jill Gronsky 10/7/24 Jill Gronsky 10/7/24

Meet with The Success League + Melo Associates ahead of ZERO-IN

Come down to the Continental Beer Garden in Arlington, VA on Tues, 10/15 from 5-7P for networking and fun!

Jill Gronsky 10/2/24 Jill Gronsky 10/2/24

Build a Better Business Case for a Bigger Budget with Kristen Hayer

Don't miss this Day 2 session on how to enhance your budgeting skills and learn how to present a compelling business case.

Jill Gronsky 9/25/24 Jill Gronsky 9/25/24

Unlock Customer Value with Our CSM Value Series

Classes are starting soon for this popular 5-class series. Register today! First session is on October 10, 2024.

Jill Gronsky 9/24/24 Jill Gronsky 9/24/24

Bolster Your Confidence with Our CSM Communication Series

Grab your spot now for the upcoming round of classes, meeting Tuesdays at 6am Pacific from October 8th-November 5th.

Jill Gronsky 9/24/24 Jill Gronsky 9/24/24

Elevate Your Skills with Our CSM Essentials Series

This 5-class series meets weekly and runs next on Thursdays at 9am Pacific from October 10th - November 7th. Sign up now to reserve your spot!

Jill Gronsky 9/18/24 Jill Gronsky 9/18/24

Kristen Hayer to Lead a Workshop at ZERO-IN 2024

Slot in time in your ZERO-IN agenda to learn how to practice smart storytelling that will help influence your board and investors.

Jill Gronsky 9/9/24 Jill Gronsky 9/9/24

Meet The Success League at SaaStr 2024!

Ping Russell Bourne directly to meet up, or find him at the event on Wed Sept 11 or Thurs Sept 12.

Jill Gronsky 9/4/24 Jill Gronsky 9/4/24

The Success League is a Proud Sponsor of ZERO-IN 2024

Come to the Washington, DC metro area for ChurnZero's essential CS Leadership Conference of the year on October 16-17, 2024.

Jill Gronsky 8/20/24 Jill Gronsky 8/20/24

Master the Art of Selling in Customer Success

Our online CSM Selling program readies CSMs to excel in sales, renewals, and account expansion. Sign up today!

Jill Gronsky 8/14/24 Jill Gronsky 8/14/24

CS Director Training Program Now Available

Our Leading as a Director series teaches leaders the skills needed to move from a manager to a director role. Classes start the first week of September. Register today!