Level Up Your Impact: CSM Selling for Retention & Expansion
You’re not going to want to miss our training program designed to help CSMs unlock their full potential as trusted, revenue-driving advisors!
Our upcoming CSM Selling training series is built for Customer Success Managers who want to level up their impact in sales, renewals, and account expansion. Below is what you’ll learn in each of the five, focused, 1-hour sessions:
Selling as a Trusted Advisor - Learn how to guide your customers through commercial conversations, understand the sales process, and manage a strong pipeline—without compromising your customer-first mindset.
Owning Renewals - Turn renewals into smooth, stress-free events. Know when and how to close renewals consistently, on time, and with confidence.
Expanding Accounts - Spot growth opportunities, engage the right stakeholders, and position your solution for long-term value across the customer organization.
Handling Objections - Recognize and navigate objections with ease using proven frameworks and real-world tactics.
Negotiating Win-Win Outcomes - Build negotiation skills that ensure both your customers and your company walk away successful.
Here’s what you’ll get:
Live, online, expert-led classes
Real-time interaction with peers
Practical insights you can apply immediately
Boost your CS career and transform customer relationships into lasting, value-driven partnerships with this practical and insight-packed training series.
Classes start May 6, 2025 — Reserve your space today!