CS Leadership Certification

Prepare your best and brightest with practical CS leadership education.

Expert 00

The concepts and models that are a part of this program were developed and proven in the field. Your instructors have experience working with executives, budgets, investors, and finance teams, and know what it takes to succeed as a leader in customer success.

Live 00

Certification requires online attendance in expert-led classes. We believe that the best learning happens in an interactive setting with other students. To get the most out of our program, our learners show up with questions ready with cameras on!

Practical 00

This program isn’t leadership theory, it is leadership practice, specifically in customer success. We teach you how to think about leadership through the lens of customer success. While we offer classes on management basics, we always present the specifics that are important to a CS leader.

The Success League teaches customer success leaders to be more focused on data: customer value, metrics, goals, and outcomes. We prepare them to work with senior executives and board members and deliver a solid return on investment in customer success.

As a CS leader, you need the skills to build a CS program, scale it for growth, and refine it over time. The Success League offers a series of 15 online, expert-led classes designed for success leaders, each with a business model you can use to set up your program, drive change, build your team, and demonstrate your program’s performance. The leaders who participate in our program appreciate networking with other leaders, access to an experienced CS advisor, and proven CS models they can use right away.

Started in 2017, our CS Leadership Certification program is the longest running CS leadership training program in the field and is backed by over 100 years combined experience from our team. The proven models we use in our consulting practice are the models we share in this program. Our goal is to set the leaders and future leaders of the customer success field up for, well, success!

Our Courses

Leading as a Director

  • This course is designed for Directors to expand their leadership skills in a cross-functional way. It consists of 7 individual classes as follows:

    -Planning Strategically
    -Building Your Team
    -Leading Customer Success Operations
    -Collaborating Cross-Functionally
    -Developing and Leading Managers
    -Understanding Financial Reporting
    -Reporting Up and Out

    See our class page for detailed class descriptions.

  • These live, online, instructor-led classes will be held once weekly, for 7 concurrent weeks. If you cannot make a class, you will be placed in the next offering of that session, which will be approximately three months later.

    Total cost: $1,295 USD

CS Leadership Full Program

  • Intended for sitting and aspiring customer success leaders, this certification course consists of two of our Leadership series, Leading as a Manager and Structuring Your CS Program as follows:

    Leading as a Manager -
    Setting Goals
    Managing Team Members
    Managing Team Performance
    Reporting on Results
    Hiring Top Performers
    Onboarding New CS Professionals
    Leading Change

    Structuring Your CS Program -
    Starting with Segmentation
    Mapping Customer Journeys
    Designing an Onboarding & Enablement Program
    Mapping Digital Journeys
    Planning a Team Structure
    Developing Compensation Plans
    Selecting Tools

    See our class page for detailed class descriptions.

  • These live, online, instructor-led classes are 60-minutes each and will be held once weekly. If you cannot make a class, you will be placed in the next offering of that session, which will be approximately two months later.

    Total cost: $2,495 USD

Leading as a Manager

  • This course is designed for newly-promoted or first-time leaders, and consists of 7 individual classes as follows:

    -Setting Goals
    -Managing Team Members
    -Managing Team Performance
    -Reporting on Results
    -Hiring Top Performers
    -Onboarding New CS Professionals
    -Leading Change

    See our class page for detailed class descriptions.

  • These live, online, instructor-led classes are 60-minutes each and will be held once weekly, for 7 concurrent weeks. If you cannot make a class, you will be placed in the next offering of that session, which will be approximately six weeks later.

    Total cost: $1,295 USD

Structuring Your CS Program

  • This course covers leadership concepts, and is recommended as a prerequisite to upper CS Leadership tracks. It consists of 7 individual classes as follows:

    -Starting with Segmentation
    -Mapping Customer Journeys
    -Designing an Onboarding and Enablement Program
    -Mapping Digital Journeys
    -Planning a Team Structure
    -Developing Compensation Plans
    -Selecting Tools

    See our class page for detailed class descriptions.

  • These live, online, instructor-led classes are 60-minutes each and will be held once weekly, for 7 concurrent weeks. If you cannot make a class, you will be placed in the next offering of that session, which will be approximately six weeks later.

    Total cost: $1,295 USD