Master the Art of Selling in Customer Success

One of the core skills of a great CSM is being consultative. This is also one of the core skills of a great salesperson. This is why we created a training program, CSM Selling: Driving Retention & Expansion Value, that can help you unlock your selling potential as a CSM.

This training series is crafted for Customer Success Managers ready to excel in sales, renewals, and account expansion. Gain expertise through 5 targeted 1-hour classes that empower you to:

Sell as a Trusted Advisor - Master the art of guiding clients while closing commercial deals, understanding the sales process, and effectively managing your pipeline.

Own Renewals - Transform renewals into seamless "non-events" by learning when and how to secure renewals predictably and on time.

Expand Accounts - Identify and nurture growth opportunities across your customer base and learn strategies to engage stakeholders at all levels.

Handle Objections - Get equipped to recognize and tactfully overcome objections with proven techniques and best practices.

Negotiate Win-Win Outcomes - Develop negotiation skills to ensure mutually beneficial results for both your customers and your company.

Classes are live, online, and expert-led, and give the opportunity to interact with other learners. Don’t miss out on this opportunity to elevate your career and start transforming your customer relationships into lasting partnerships!

Sign up now—classes start on September 4, 2024.