Elevate Your Skills with Our CSM Essentials Series
Are you a CSM looking to boost your skill set? Look no further!
Our upcoming 5-class training series, CSM Essentials, is designed to give you the tools you need to deliver outstanding customer outcomes and enhance both retention and growth.
What You'll Learn -
Delivering the Customer Experience: Master the customer journey to guide clients to value, retention, and growth.
Kicking Off the Relationship: Nail the Sales Handoff to Onboarding while managing both business and technology tracks.
Conducting Strategic Business Reviews: Learn to deliver impactful reviews with data-driven storytelling.
Managing Customer Health & Risk: Build health scoring systems, identify risks, and develop risk mitigation playbooks.
Balancing the Workload: Prioritize your time for maximum customer and career impact.
The 5 live, expert-led, 60-minute weekly sessions run on Thursdays at 9am Pacific from October 10th - November 7th.
CSM Essentials is part 1 of 3 in our Full CSM Certification program. Take this series either a la cart or in route to becoming fully certified.
Join us now while there are still spaces available. Don’t miss out on this opportunity to level up!