Introducing Two New CSM Training Courses!

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Written By Jill Gronsky

In addition to our long-running and well-loved CSM Certification program, we are now offering two new courses for CSMs specific to newer audiences in our field.

Introducing our Succeeding as a Scale CSM and Succeeding as a Senior CSM programs!

If you are a CSM who manages a portfolio of 200+ customers, the Succeeding as a Scale CSM Program is built for you! Learn how to manage time effectively, use technology and create a digital experience that delights customers.

Classes Included:

  • Using Segmentation to Manage Your Portfolio

  • Delivering Digital Touchpoints

  • Maximize Your Tool Set

  • Enabling Customers at Scale Deploying a Human Touch

Classes begin in March 2024

For CSMs who are working with global or enterprise clients, our Succeeding as a Senior CSM course will help you develop skills to excel!

Classes Included:

  • Using Data to Lead Customer Strategy

  • Driving Customer Change

  • Leading with Influence

  • Navigating Large Enterprises

  • Advancing Your Career as a Senior CSM

Classes begin in February 2024

Jill Gronsky
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