Upcoming Leadership Training - How to Structure Your CS Program
Are you ready to elevate your Customer Success leadership skills?
Our upcoming Structuring Your CS Program leadership training course is designed for leaders in Customer Success who are ready to take their programs to the next level.
This live, instructor-led, 7-class course starting next week is taught by our Founder & CEO, Kristen Hayer, and includes the following:
Starting with Segmentation – Master the art of defining and segmenting your customer base for optimal success
Mapping Customer Journeys – Design and optimize customer journeys to create seamless experiences
Designing an Onboarding & Enablement Program – Learn to build impactful onboarding that drives long-term value
Mapping Digital Journeys – Understand and implement strategies to enhance digital touchpoints
Planning a Team Structure – Design your CS team's structure for maximum effectiveness
Developing Compensation Plans – Learn how to create motivating compensation plans that align with business goals
Selecting Tools – Select the right tools that streamline your CS processes and enhance customer relationships
Don’t miss out on this opportunity to build a solid foundation for your Customer Success team. Sign up today!
Classes run on Wednesdays at 8am Pacific, from February 26 - April 9, 2025.