Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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The Success League is a Proud Sponsor of ZERO-IN 2024
Come to the Washington, DC metro area for ChurnZero's essential CS Leadership Conference of the year on October 16-17, 2024.
Revolutionizing CS: Integrating AI for Efficiency and Revenue with Pallavi Gadepalli
Find insights on how AI can elevate your CS strategy in this Innovations in Leadership podcast recap.
CS Director Training Series Starting Soon!
This program was built for managers who are seeking to move into a director role in the future, or first-time directors.
Classes start September 4, 2024. Find out more here!
5 Tips for Selling as a Trusted Advisor
Find out how best to align your solutions with your customer's real business needs.
Master the Art of Selling in Customer Success
Our online CSM Selling program readies CSMs to excel in sales, renewals, and account expansion. Sign up today!
Bad News
Bad news doesn’t necessarily create a bad customer experience. It just needs to be planned well. Get tips on how to do so here.
CS Director Training Program Now Available
Our Leading as a Director series teaches leaders the skills needed to move from a manager to a director role. Classes start the first week of September. Register today!
From Individual Contributor to Strategic Leader with Julie Fox
Find out how to leverage community networking for career growth in Customer Success.
Career Tip: Let Go of the Little Things
By providing a framework for success and measuring the results, you can stay out of the weeds of management.
Tap Into the Full Potential of Your CS Program!
Our Customer Success Program Assessment will empower your team and improve customer satisfaction.
Manager to Director: It Isn’t Just a Title
There are important differences in the responsibilities, scope and expectations.
Yesterday’s Reasons are Today’s Indicators
We all intuitively know the best way to learn is from the past, but we don’t always think to do it. Find out how here.
Consider a Customer Success Program Assessment
Let us empower your organization with strategies that enhance customer satisfaction and retention, driving long-term revenue growth.
Remote Team? Formal Training is Your New Best Friend
Find out how to create an excellent training program for a remote team that drives performance, revenue and engagement.
3 Reasons Go-To-Market Must Involve CS, and How to Get Your Voice Heard
Leaving CS out of the go-to-market conversation can be costly to your business. This cost can be mitigated with a few key strategies.
Take Part in the 2024 CS Leadership Survey
CS Leaders - we need your perspective! Share your thoughts with us in just 6 minutes.
Starting with Segmentation
Find out how segmenting your customer base can address client differences and costs, while maintaining an excellent customer experience across the board.
Unlock the Potential of your CS Initiatives!
Our CS program assessment can get you back on track.
How Will They Know?
If you’re doing a great job, how will your clients know? The short and sweet of it: Ask them!
The Success League’s Coaching Guides CS Leaders
Sometimes leaders need direction, too. We can help.