Customer Success Blog

Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.

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Kristen Hayer 8/21/24 Kristen Hayer 8/21/24

5 Tips for Selling as a Trusted Advisor

Find out how best to align your solutions with your customer's real business needs.

Jill Gronsky 8/20/24 Jill Gronsky 8/20/24

Master the Art of Selling in Customer Success

Our online CSM Selling program readies CSMs to excel in sales, renewals, and account expansion. Sign up today!

Russell Bourne 8/14/24 Russell Bourne 8/14/24

Bad News

Bad news doesn’t necessarily create a bad customer experience. It just needs to be planned well. Get tips on how to do so here.

Jill Gronsky 8/14/24 Jill Gronsky 8/14/24

CS Director Training Program Now Available

Our Leading as a Director series teaches leaders the skills needed to move from a manager to a director role. Classes start the first week of September. Register today!

Jill Gronsky 8/7/24 Jill Gronsky 8/7/24

From Individual Contributor to Strategic Leader with Julie Fox

Find out how to leverage community networking for career growth in Customer Success.

Kristen Hayer 7/19/24 Kristen Hayer 7/19/24

Career Tip: Let Go of the Little Things

By providing a framework for success and measuring the results, you can stay out of the weeds of management.

Jill Gronsky 7/19/24 Jill Gronsky 7/19/24

Tap Into the Full Potential of Your CS Program!

Our Customer Success Program Assessment will empower your team and improve customer satisfaction.

Kristen Hayer 7/17/24 Kristen Hayer 7/17/24

Manager to Director: It Isn’t Just a Title

There are important differences in the responsibilities, scope and expectations.

Russell Bourne 7/10/24 Russell Bourne 7/10/24

Yesterday’s Reasons are Today’s Indicators

We all intuitively know the best way to learn is from the past, but we don’t always think to do it. Find out how here.

Jill Gronsky 7/10/24 Jill Gronsky 7/10/24

Consider a Customer Success Program Assessment

Let us empower your organization with strategies that enhance customer satisfaction and retention, driving long-term revenue growth.

Kristen Hayer 6/26/24 Kristen Hayer 6/26/24

Remote Team? Formal Training is Your New Best Friend

Find out how to create an excellent training program for a remote team that drives performance, revenue and engagement.

Lauren Costella-Reber 6/19/24 Lauren Costella-Reber 6/19/24

3 Reasons Go-To-Market Must Involve CS, and How to Get Your Voice Heard

Leaving CS out of the go-to-market conversation can be costly to your business. This cost can be mitigated with a few key strategies.

Jill Gronsky 6/19/24 Jill Gronsky 6/19/24

Take Part in the 2024 CS Leadership Survey

CS Leaders - we need your perspective! Share your thoughts with us in just 6 minutes.

Kristen Hayer 6/7/24 Kristen Hayer 6/7/24

Starting with Segmentation

Find out how segmenting your customer base can address client differences and costs, while maintaining an excellent customer experience across the board.