Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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In Defense of Customer Success
Customer Success isn’t dead if you want your software company to succeed.
Authenticity is a Super Power: Six Tips for Being Your Most Successful Self
Being confident enough to be your true self is a gift to your company, and it makes work more fun too!
Being the Main Character
Find out how to become the person your customer can depend on to tell the truth and provide guidance.
How to Get Your Resume Noticed in a High Volume Applicant Market
Staying positive, focusing on building strengths, finding a good fit, and taking time to personalize your application can make a world of difference.
Digital Journey Does Not Mean Automatic Journey
A digital journey is a full-on journey with some carefully curated automated processes.
Retention, Revenue, and AI in CS with Parul Bhandari
Discover how AI and strategic insights are reshaping retention and revenue growth in Customer Success.
Leading an Experienced Team
Leadership is a position on a team not just something you earn with age and experience.
Jeff Heckler on Demystifying Job Titles in Customer Success
Learn about the pitfalls of the Head of CS title, career advancement and leadership considerations, and title significance.
Customer-Centric Company Goals
The importance of C-level engagement with Customer Success is essential so that CS is viewed as a strategic function, not just a tactical one.
Ryan Ballein on Digital-First Customer Success
Learn the art of leveraging data to craft the ultimate customer journey.
Introducing Two New CSM Training Courses!
Find out more about our new programs: Succeeding as a Scale CSM and Succeeding as a Senior CSM!
SAP’s Lakshmi Neelakantan on Delivering Customer Value Through Platform as a Service
Discover strategies for mastering Customer Success in the Platform as a Service ecosystem.
Reflections on 2023: Lessons Learned to Navigate 2024
Find out how resilience, creativity, and asking for help can guide you through the challenges of the year to come.
Harnessing the Power of Total Search
Find out how Customer Success can better stay on top of market trends and customer behavior by utilizing Total Search.
What if Customer Success Writes Other Teams’ Goals?
As a CS leader, you’re not literally writing another team’s goals, but in a way you’re constructively dictating what they should be.
Making Health Scores Actionable
A solid customer health score should be made up of a laundry list of metrics. Here are some key considerations when building your Customer Health Score.
Managing Remote Customer Success Managers
Find out how to maximize the benefits of remote workers on your Customer Success team.
Navigating the Competitive Customer Success Job Market: 3 Strategies for Success
The popularity of CS has driven competition to an all-time high in the CSM job market. Here are some tips to navigate the hiring process in this competitive landscape.
Endless Possibility: 5 Exciting Possibilities for AI in Customer Success
AI is coming and it’s here to stay. Discover some of the ways we can and should be thinking about AI in CS.
From Vendor to Partner: Building Trust, Accountability, and Advocacy
Discover the key principles that can transform your client relationships into thriving partnerships.