Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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What AI Adds to Customer Journeys
Targeted application of AI in Customer Success is the name of the game, tailored to your unique business needs. Find out more!
Getting Back Into Community
Shifting back to more in-person events in business comes with its challenges. If you find your social battery running low, 1) you’re not alone and 2) here are some tips to help you get through.
Shifting Your Customer Success Organization from Activities to Outcomes
Climbing the business outcome mountain is a challenging one. Read for tips to transition your CS team to think this way.
Leading as an Individual Contributor in Customer Success
Adopting leadership skills as an individual contributor will not only prepare for a bigger role but help you see success in your current role.
3 Focus Areas for Customer Success Leaders in 2023
With all the economic uncertainty and change, it can be tough for CS leaders to know where to focus in 2023. These 3 focus areas can help make a difference.
Customer Success is a Selfish Game: Here’s How to Play
Being "selfish" is a sustainable model that can make you a more efficient and effective Customer Success Manager while improving the customer experience.