Build Leadership Skills with Our CS Director Training Program

Are you ready to lead?

Our Leading as a Director training program is designed for managers who are seeking to move into a director role in the future, or first-time directors who don't have prior experience with things like leading other leaders, understanding financial reports, or collaborating cross-functionally.

Learn to Lead Leaders - Elevate your leadership abilities by mastering how to guide and inspire your team of leaders. Gain insights into developing and mentoring high-performing teams, setting clear goals, and fostering a culture of accountability.

Financial Reporting - Learn how to interpret and present financial data that influences strategic decisions. Gain the skills to track key metrics, create reports that drive business outcomes, and communicate financial insights to stakeholders with confidence.

Working Cross-Functionally - Customer Success doesn’t operate in a vacuum. Build your ability to collaborate effectively across departments—marketing, sales, product, and more. This module will teach you how to align diverse teams toward shared goals, ensuring customer satisfaction and company success.

Plus, dive into other key areas such as strategy development, building a strong and balanced team, and driving growth across your organization. This program equips you with everything you need to confidently step into a Director role and lead your company to new heights.

Secure your spot today!

Enrollment for our next session is now open. Classes run on Tuesdays at 8am Pacific / 11am Eastern from March 18-April 29, 2025.

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Senior CX Leadership: Being the Voice of Change

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How Great Product Storytelling Helps You Ace Your Customer Onboarding