Because Great CSMs Sell, Too

Being consultative is at the heart of what makes a great Customer Success Manager—and it’s also the foundation of effective selling. That’s why we created CSM Selling: Driving Retention & Expansion Value, a practical training program designed to help CSMs unlock their full potential as trusted, revenue-driving advisors.

This training series is built specifically for Customer Success Managers who want to level up their impact in sales, renewals, and account expansion. Over five focused, 1-hour sessions, you’ll gain the tools and confidence to:

Sell as a Trusted Advisor

Learn how to guide your customers through commercial conversations, understand the sales process, and manage a strong pipeline—without compromising your customer-first mindset.

Own the Renewal

Turn renewals into smooth, stress-free events. Know when and how to close renewals consistently, on time, and with confidence.

Drive Account Expansion

Spot growth opportunities, engage the right stakeholders, and position your solution for long-term value across the customer organization.

Handle Objections Like a Pro

Recognize and navigate objections with ease using proven frameworks and real-world tactics.

Negotiate Win-Win Outcomes

Build negotiation skills that ensure both your customers and your company walk away successful.

What to Expect:

• Live, online, expert-led classes

• Real-time interaction with peers

• Practical insights you can apply immediately

Don’t miss this opportunity to elevate your CS career and transform customer relationships into lasting, value-driven partnerships.

Classes start May 6, 2025 — Secure your spot now!