Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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Leading as an Individual Contributor in Customer Success
Adopting leadership skills as an individual contributor will not only prepare for a bigger role but help you see success in your current role.
3 Focus Areas for Customer Success Leaders in 2023
With all the economic uncertainty and change, it can be tough for CS leaders to know where to focus in 2023. These 3 focus areas can help make a difference.
Customer Success is a Selfish Game: Here’s How to Play
Being "selfish" is a sustainable model that can make you a more efficient and effective Customer Success Manager while improving the customer experience.