Customer Success Blog

Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.

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Russell Bourne 12/4/24 Russell Bourne 12/4/24

The Annual Kickoff

A team kickoff is especially important if the new year represents a major change from the previous one, but what does a solid kickoff look like?

Kristen Hayer 10/23/24 Kristen Hayer 10/23/24

Planning for 2025: Variable Compensation

Variable compensation is an incredible motivator if used thoughtfully. Check out tips to ensure it is implemented in a positive way.

Jill Gronsky 10/22/24 Jill Gronsky 10/22/24

What is the Key to a Bigger CS Budget?

Find out what you can do as a CS leader to gain shorter purchasing timelines, more customer success budget, and better staff support.

Kristen Hayer 10/9/24 Kristen Hayer 10/9/24

Planning for 2025: Team Structure

Get tips on how to dial in your headcount for 2025, based on the customer journey you expect your teams to deliver.

Kristen Hayer 10/2/24 Kristen Hayer 10/2/24

Planning for 2025: Segmentation and Journey Mapping

Find out how to update and clearly map your segmentation and customer journey when planning for the year to come.

Kristen Hayer 6/7/24 Kristen Hayer 6/7/24

Starting with Segmentation

Find out how segmenting your customer base can address client differences and costs, while maintaining an excellent customer experience across the board.

Kristen Hayer 4/17/24 Kristen Hayer 4/17/24

Teaming Up: Building a Cross-Functional Customer Journey

Find out how to move away from a chaotic “all hands on deck” approach to something that is better for both the customer experience and internal efficiency.