Customer Success Blog

Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.

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Kristen Hayer 10/9/24 Kristen Hayer 10/9/24

Planning for 2025: Team Structure

Get tips on how to dial in your headcount for 2025, based on the customer journey you expect your teams to deliver.

Kristen Hayer 10/2/24 Kristen Hayer 10/2/24

Planning for 2025: Segmentation and Journey Mapping

Find out how to update and clearly map your segmentation and customer journey when planning for the year to come.

Kristen Hayer 9/25/24 Kristen Hayer 9/25/24

Planning for 2025: Strategic & Tactical Goals

What's the first step in planning for next year? Setting goals. Find tips how to set challenging, but achievable, goals for your team.

Kristen Hayer 7/19/24 Kristen Hayer 7/19/24

Career Tip: Let Go of the Little Things

By providing a framework for success and measuring the results, you can stay out of the weeds of management.

Lauren Costella-Reber 6/19/24 Lauren Costella-Reber 6/19/24

3 Reasons Go-To-Market Must Involve CS, and How to Get Your Voice Heard

Leaving CS out of the go-to-market conversation can be costly to your business. This cost can be mitigated with a few key strategies.

Kristen Hayer 12/20/23 Kristen Hayer 12/20/23

Reflections on 2023: Lessons Learned to Navigate 2024

Find out how resilience, creativity, and asking for help can guide you through the challenges of the year to come.