We build and develop top performing customer success programs.
The Success League is a global consulting and training firm focused on developing customer success programs that drive revenue. Since 2015, we have helped hundreds of companies improve their customer experience, and thousands of CS professionals build their careers.
What We Do:
Consulting
Customer success is not a field where you can apply a cookie-cutter approach to building and scaling your program. Our team helps you tailor our proven frameworks to your product, market, and existing customer base, leaving you with business models, reports and tools you can use to push your CS organization to the next level. If you’re not sure where to start, our Customer Success Assessment can help pinpoint what to tackle next.
Learning
The Success League’s training is accredited through the Customer Success Association, the longest-running association in our field. Our program has been in place since 2017, and we have taught over 5,000 CS professionals and leaders. Each of our instructors is an experienced CS leader, and we offer both CSM and CS Leadership Certification courses. Every topic we teach includes worksheets, exercises and recommended resources that extend learning beyond class.
Coaching
It is commendable to grow leaders from inside your organization, but while these new managers have great CS experience, they are often missing key leadership skills. Coaching helps these leaders focus on driving strong performance while learning to manage CS organization. Coaching is also a fantastic resource for leaders who are approaching the challenge of scaling their organization, or who need accountability and advice while working through key projects.
The Success League is trusted by hundreds of companies including…
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The Success League played a very important role supporting us to establish the foundations for the next steps of our plan, as well as supporting our overall Customer Success program, by driving a consistent understanding about defining, delivering, and realizing value for our customers.
- Samantha Moore, Global Services Director, Customer Success Strategy, Juniper Networks
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Customer Success Blog
Get to know The Success League
Our team of seasoned customer success leaders has helped hundreds of clients and thousands of learners drive revenue for their companies. Our proven business models, frameworks, and curriculum are designed to be put into practice right away and maximize the value of our engagements.