Corporate Training
Build a high-performing CS organization with training that drives real change—at scale.
Since 2015, The Success League has been a trusted partner to growing customer success teams across industries. We’re an accredited training provider through the Customer Success Association, and our programs are designed to deliver practical, actionable skills that stick. Whether you're rolling out a new CS program, expanding your team, or leveling up performance, our private training engagements are built to support transformation—not just check a box.
We offer live virtual training delivered by our expert instructors, as well as a content licensing and train-the-trainer program for companies that want to run sessions internally. Whatever your model, we help you equip your team with the tools they need to drive retention, growth, and long-term customer value.
Adding Commercial Responsibility to CS
As customer success takes on more revenue ownership, your team needs to develop the mindset and skills of consultative sellers—without losing their customer-first approach.
CSM Selling Course - Selling as a Trusted Advisor, Managing Renewals & Growth, Using Questions to Persuade, Handling Objections, Negotiating Win-Win Outcomes
Up-Leveling Industry Experts into CS Professionals
When your team is made up of subject matter experts from your industry, we help translate that expertise into customer success excellence. Your team will walk away with a clear understanding of what great CS looks like and how to deliver it.
CSM Value Course - Becoming a Trusted Advisor, Planning for Mutual Success, Demonstrating Ongoing Value, Making Customer Success a Team Sport, Transforming Customers into Advocates
Shifting from Reactive to Proactive
You're evolving from a technical support function to a strategic, outcome-focused team. We help your CSMs build the skills and confidence to lead accounts, not just respond to them.
CSM Essentials Course - Delivering the Customer Experience, Kicking Off the Relationship, Conducting Strategic Business Reviews, Managing Customer Health & Risk, Balancing the Workload
Scaling CS Consistently Across Regions
If your team is global, you need more than a playbook. You need consistent training that aligns everyone to the same high bar for customer success—while allowing flexibility for local nuance.
CSM Communication Course - Communicating to Build Trust, Engaging with Executives, Leading with Questions, Tackling a Difficult Situation, Communicating Across Cultures
Our Corporate Training Includes:
Flexible, Tailored Curriculum
We offer a broad catalog of customer success classes that you can mix and match based on your goals. Whether you’re focused on onboarding, renewals, growth, or health scoring, we’ll help you build a curriculum that fits your team. Each class is tailored with examples that fit your program.
Led by Experienced CS Practitioners
Our instructors are seasoned CS leaders who’ve worked across industries and company stages. They bring real-world context to every session—and know how to make training stick. Discussions and Q&A allow our facilitators to help your team dial in what they are learning.
Tools Your Team Can Use Right Away
Every class includes actionable tools and frameworks your team can apply immediately. We focus on building repeatable skills that drive results—not just theory. We offer recommended activities you and your team leaders can use to reinforce the learning after class.
Train-the-Trainer Program
Want to scale training internally? Our Train-the-Trainer option includes instructor guidance, talk tracks, recommended activities, licensing of our curriculum, and everything your enablement team needs to deliver training in-house.
Why CS Leaders Choose Us
Designed for real transformation—not just skill refreshers
Adaptable to your team’s structure, region, and stage
No certification requirement—choose only the content you need
Practical, fast, and aligned to your business outcomes
Available as direct training or via your own trainers
Let’s build a stronger CS team together.
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My Customer Success Team got the chance to uplevel their skills through a series of trainings The Success League. In a world where we are often too busy to make time for ourselves, I believe it’s critically important, as managers, to help our employees prioritize their own growth and learning. So a long overdue thank you to my team and to The Success League - the time you spent with us was invaluable.
- Allison Bruce, VP, Sales and Customer Success