Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
Did you know we have a podcasts channel, too? Listen to The Success League Radio here.
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Want to Lead with Impact? Know Your Customer Better Than Anyone
Want to increase your influence as a Customer Success leader? Become the go-to expert on your customers!
Introducing Our Newest Coaching Programs!
Discover our newest coaching programs! Led by our expert coaches, designed to deliver real results.
What If Customer Success Writes Other Teams’ Goals?
Too many CS teams carry the weight of retention without the control to drive it. This blog breaks down why true success is a company-wide effort — and how to align goals accordingly.
*New* Podcast Drop: Greg & Kristen Tell You What To Do
Leadership advice and laughs from the trenches of corporate America with co-hosts Greg Brisendine and Kristen Hayer.
The Role of Customer Success in Shaping Company Culture
What if CS teams didn’t just mirror culture, but instead helped to define it?
How to Build a High-Impact CS Program
Learn to master the core components of building and scaling a modern Customer Success organization in our Structuring Your CS Program training series.
The Power of Silence in Customer Conversations
One of the most powerful tools in a customer success professional’s toolkit isn’t something we say at all. It’s silence.
What it Really Means to “Own” the Customer Relationship
When only one person holds the relationship, the customer’s experience becomes fragile. Find out how to give your customer the gift of a team that both understands and supports them.
Creating a Customer Success Elevator Pitch
Struggling to get executive buy-in for your Customer Success team? Start by thinking like an entrepreneur—and crafting a pitch that proves your value in 60 seconds or less. Find out how here.
If You Need a Playbook for Everything, You Hired the Wrong CSMs
Playbooks have their place, especially in tech-touch and high-volume segments where consistency and efficiency are critical. But great CSMs aren’t hired to follow instructions. They’re hired to think.
Stop Rewarding Burnout - Rethinking the “Hero CSM”
The strongest CS teams aren’t full of heroes. They are built on healthy teams, smart processes, automation and rewarding results.
Job Titles in Leadership Are A Mess: Let’s Clean Them Up
Too many SaaS leaders have the wrong title, and it’s hurting companies. Let’s break down what each role should mean and how to get titles back on track.
The Rise of CS Ops: Why You Can’t Scale Without It
Customer Success has become a critical growth driver for SaaS businesses. Is the lack of CS Ops holding you back?
*NEW* Workshop! What To Do Before Stepping into CS Leadership
Don’t miss our NEW workshop on how to go from a CSM to CS Manager! Discover the most in-demand leadership skills to get noticed and step into a leadership role with confidence. Learn more here.
CS Leadership Shouldn’t Require a Magic Wand
It needs the right tools, strategic backing, and a seat at the executive table. Make sure you set yourself up for success—not survival, before you even get the job.
Not All Red Flags Are Obvious: The Subtle Signs of Customer Risk
Find out how to pay attention to both the classic signs of churn risk and more subtle indicators.
Why Customer Journey Mapping is Essential for Digital-First Businesses
A well-designed customer journey isn’t just about solving problems; it’s about anticipating emotions and proactively delivering moments of delight.
Why Managers Matter
Investing in developing strong leaders within your company will reap benefits. Here’s why.
CS Considerations for SMB and Non-SaaS Organizations
As customer success continues to evolve, so must our strategies. Find out how to recognize these nuances and adjust accordingly.
