Customer Success Blog
Over the past seven years, our team of active customer success professionals have worked to create a library of inspiring and helpful resources for leaders and CSMs. Our topics include management, designing programs, developing skills as customer success professionals, and engaging with executives.
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Leading an Experienced Team
What do you do when you're 27, managing people older and more experienced than you—and totally intimidated? Here's what I learned (the hard way) about leadership that transcends age.
Kristen Hayer’s Workshop on Driving Revenue at ZERO-IN
Hit the ground running on Day 1 of ZERO-IN with Kristen’s workshop at 10:35am on Revenue Drivers. Need a coupon for conference tickets? Click through to get 20% off.
Leading as a Director Series Starting Soon!
Classes begin September 9, 2025. Reserve your spot today!
Using ICP and Segmentation in Good Faith
When data challenges a preconceived narrative, logic alone can’t shift opinions rooted in emotion. Here are some insights about customer churn, executive agendas, and using your Ideal Customer Profile to drive better outcomes.
The Success League Official Partner at ZERO-IN 2025!
Don’t miss out on this wonderful opportunity to connect with and learn from our robust Customer Success community. Early bird tickets now available. Reserve yours today!
Fall CS Leadership Classes Now Enrolling!
Discover which program is best for you and reserve your spot today. We would love to see you in class!
Why Are We Still Talking About This?
What are your thoughts - do you argue for or against Customer Success Managers (CSMs) taking on upsell or cross-sell responsibilities?
Last Chance to Save 20% on Fall Training!
Don’t wait! Use code ‘FALL20’ at checkout to receive 20% off any of our upcoming training series. Offer expires August 24, 2025.
Greg & Kristen Tell You What to Do: Episode 5
Join Greg & Kristen in their discussion surrounding Return to Office policies and how leaders can best support high-performance teams in remote or hybrid work configurations.
Ethics-First Customer Success in a Divided World
Find out how to navigate values and build trust with your customers in complex times.
Fall Training Sale Extended - Don’t Miss out!
Snag a big 20% off all training classes with code ‘FALL20’. Sale extended through August 24, 2025. Set yourself up for learning success by reserving your space today!
Project Management for CS Professionals Course - On Sale!
As a part of our fall promotion, claim 20% off through August, 24, 2025 by using code FALL20!
The Power of Listening in a Noisy World
In a world where everyone is trying to talk, the ability to listen well becomes a competitive skill that sets professionals apart.
Fall Sale Starts Now!
Grab a 25% discount on all training purchases with code “FALL25” now through August 10, 2025. Reserve your spot today!
Project Management for CS Series - Spaces Available
Learn how to how to apply project management techniques to CS scenarios in our newest 5-class training series. Classes begin September 4, 2025.
What Customer Success Can Teach the World About Bridging Divides
Customer success professionals aren’t just delivering value to customers, they are modeling the kind of leadership and communication the broader world needs right now.
Grab a Seat in Our Fall Training Classes Today!
Schedule time this September for your own Professional Development with our upcoming training series, for CSMs or CS Leaders.
Greg & Kristen Tell You What to Do: Episode 4
This week’s episode details the hiring and managing high performance teams. Enjoy!
Stop Throwing People at Product Gaps: How CS Leaders Can Drive Scalable Change
When CS becomes a buffer between product limitations and customer expectations, you’re protecting the wrong thing.
Greg & Kristen Tell You What to Do: Episode 3
In Part 2 of The Foundations of Leadership, Greg & Kristen chat about tenacity and integrity and how those qualities play out in leadership.