Lead with Confidence. Manage with Purpose.

Level up your leadership skills with our Leading as a Manager training series!

This popular course is built for frontline CS leaders who are ready to lead with confidence. Whether you’re newly promoted or stepping into management for the first time, this program gives you the skills to hit the ground running.

Course topics include:

Setting Goals - Managing Team Members -
Managing Team Performance - Reporting on Results -
Hiring Top Performers - Onboarding New CS Professionals -
Leading Change

Upcoming cohort begins April 21, 2026. Reserve your spot today!

This series is part of our Full CS Leadership Certification program. It can be taken on its own, or combined with the Structuring Your CS Program series in order to gain full certification.

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Customer Success Has a Middle Management Problem

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How to Know When It’s Time to Bring in External Training